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Amazon, Microsoft Partners with CBI to Fight Tech Support Fraud

Amazon, Microsoft, and India's federal law enforcement agency, Central Bureau Investigation (CBI), have all taken decisive action against those who commit technology support fraud.

Amazon, Microsoft, and India’s federal law enforcement agency, Central Bureau Investigation (CBI), have all taken decisive action against those who commit technology support fraud.

The CBI announced on Thursday, October 19, that it had carried out numerous criminal raids against illegal Indian call centres that had been set up to impersonate Microsoft and Amazon customer support in numerous cities across several states. More than 2,000 Amazon and Microsoft customers, mostly in the US but also in Australia, Canada, Germany, Spain, and the UK, were impacted by the illegal call centres.

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“We are pleased to join forces with Microsoft, and we believe actionable partnerships like these are critical in helping protect consumers from impersonation scams,” said Kathy Sheehan, vice president and associate general counsel, Business Conduct & Ethics. “Amazon will remain vigilant and persistent in our efforts to stay one step ahead of fraudsters, but we cannot win this fight alone. We encourage others in the industry to join us as a united front against criminal activity.”

Due to the fact that the same cybercriminals were targeting both Amazon and Microsoft’s customers, a joint criminal referral was made by Amazon and Microsoft through joint prosecution agreements in the U.S. and India to support this operation. They want to express their gratitude to CBI for acting quickly in response to the information and proof we provided.

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Together, the businesses are creating a model for the influence of industry cooperation and the combined effect it can have in bringing dishonest actors to justice. Their combined efforts represent a dedication to ongoing engagement in the fight against these frauds. To enable them to continue acting, they will cooperate with Indian law enforcement agencies and authorities from victim nations.

Microsoft and Amazon have never worked together before in a joint effort to stop tech support fraud. They firmly believe that collaborations like these are essential to building a safer online environment and expanding our protective coverage to more people.

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Since the same cybercriminals and their infrastructure target both of their customers, technology-enabled fraud continues to pose a threat to both businesses. Together, they can more effectively defend people around the world and stop criminals from using the Microsoft and Amazon names as ruses to prey on innocent and unsuspecting victims.

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