Before we talk about a chatbot technology that has widespread and revolutionary uses that pushes the functional possibilities of AI technology like little else before, it is only fitting that we refer to it first to describe itself. Very well then, ChatGPT describes itself as “an AI-powered chatbot developed by OpenAI, based on the GPT (Generative Pretrained Transformer) language model." It uses deep learning techniques to generate human-like responses to text inputs in a conversational manner".
Businesses and organizations have been quick to spot the great opportunities that technology opens for us. Business managers of all kinds of organizations and industries, ranging from banks to oil and energy giants to industrial behemoths like Caterpillar have already noted the potential of ChatGPT on their earnings calls. And that is not at all bad for a technological product that has seen real-world exposure for barely three months!
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Like all knowledge and greater science, the deep potential uses of ChatGPT can perhaps only be equaled by the potential abuses. Hackers are already using the tool to create malware, while students are using it to write full essays for them. The mood surrounding the tool and AI technology broadly are one of cautious cheer, “We can do that with machines? We need to be careful too!"
ChatGPT as an Advanced AI-Language Model
Generative AI technologies are the buzzwords across business capitals, from Davos to Silicon Valley. People who first became familiar with AI-based technologies in 2022 might find the development and possibilities of ChatGPT to be something out of this world, but people who have kept a closer watch on the field, especially GPT-based chatbots, have found it to be a natural evolution of a revolutionary technology. Experts have been backing GPT or other generative AIs to be a fundamental pillar of the new world made possible by AI way back before the onset of COVID-19.
Indeed 2019 was also the year that witnesses the release of GPT-2 which is the major GPT release proceeding GPT which in turn precedes the current ChatGPT release to which certain experts ascribe the version of 3.5. Even then, people familiar with the developing technology were quite convinced that generative language models would further disrupt the already transforming societal and economic fields of human activity. Not only in terms of text, Ais have begun their forays in the visual world too with text-to-image models with OpenAI’s DALL-E product.
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To come back to the point, today is glorious for AI and GPT, but it is still merely a shadow of what there can be, a stepping stone that points towards an AI-enabled civilization and all that comes with it. ChatGPT has ensured that AI researchers and startups get the attention and resources they need to take things further with the next generation of LLMs, or large language models.
How does ChatGPT work?
ChatGPT acquired its innovative approach for including human feedback as part of training from its sister app, InstructGPT. This particular training model- RLHF (Reinforcement Learning from Human Feedback), allows the models to provide responses that better align with user intent. A too-simple-to-be-comprehensive description of the steps involved in the process would be as follows:
- Step 1- Create a human-supervised training dataset to create the ChatGPT Supervised Fine Tuning (SFT) model.
- Step 2- Create a scaled, value-based Reward Model for facilitating reinforcement learning.
- Step 3- Create responses to random prompts according to the policy created by the model in Step 2
- Step 4- The prompt and response pair is assigned a reward value and is incorporated, and this process goes on for the continuous evolution of the model.
What can ChatGPT do?
Like most other revolutionary technological developments, ChatGPT has uses both for businesses and everyday ordinary folks. Let’s first discuss the primary and immediate uses of ChatGPT technology, which are creating content and transforming the automation fields. ChatGPT can indeed meet both uses in terms of enterprise-class quality, speed, and engagement. ChatGPT works in a simple manner, with users following the question-answer format like you see in some of the main sub-headings of this article. ChatGPT can answer that too, and to the dismay of many writers, perhaps present the answer in a better manner.
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Besides creating textual content from scratch, ChatGPT can also rework existing content, augmenting it with different tones and pitches through the adoption of a more soft and professional language. ChatGPT can create draft texts in a specific style and up to a desired length for further user review. ChatGPT has already shown great promise for creating drafts of the following content types:
- Recommendation letters
- Marketing descriptions
- User manuals and other users' instructional matter
- Essays
- Social media and blog posts
- Training guides
- Email copy
- And customer agents answer suggestions
Not only can ChatGPT create and augment content, but it can also summarize diverse types of textual matter like articles, conversations, web pages, and emails. ChatGPT obviously lets businesses employ better-quality chatbots with potentially more detailed and human-like answers and responses and point out to further useful resources.
If the developers add certain features to the existing GPT-3 language model, then the technology would also be able to identify customer intent and create content according to brand voice and tones. Adding enterprise-level context would also let the tech provide recommendations to potential customers on web or chatbot platforms and even create product descriptions. ChatGPT also has a bright future as a personal assistant which let people create email summaries, manage personal schedules, and of course draft different types of content used daily.
The tech has revolutionary uses in education too, enabling the creation of personalized learning experiences that mimic personal tutors. It can also create healthcare apps and chatbots that provide medical information and treatment recommendations in a simple language easily understood even by laymen.
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Why use ChatGPT?
ChatGPT is the next generation of chatbot-like software, and now it can address multiple queries and even generate software code. Some of the major benefits of using ChatGPT include:
- Greater accuracy and enhanced efficiency while carrying out NLP-related tasks.
- Answer all kinds of questions swiftly and accurately.
- Help in many tasks that call for understanding and subsequently generation of natural language.
The Future of AI and ChatGPT
The great developments witnessed in ChatGPT have only fueled the hype and anticipation surround the following OpenAI offering, GPT-4. GPT-4, as the name suggests, will be the fourth version of the GPT technology, following GPT-3 and ChatGPT (3.5). People have great expectations for the offering, which is slated to see the light of day later on in the spring. OpenAI is one of the beneficiaries of a special Microsoft grant program, and experts opine that other members of the same program might have access to the ongoing developments in the shaping of GPT-4. The CTO of Microsoft too suggested remarkable things in store for AI this year when he predicted 2023 to be a year with even greater significance for AI.
Experts expect GPT-4 to far outperform ChatGPT and offer a significantly greater number of parameters with the ability to be trained on far more data. They expect GPT-4 to be able to utilize a significant portion of the huge reservoir of data that is the internet. Architecture-wise however, GPT-4 isn’t likely to be anything drastically different. They will share the same key difference- a lack of basic understanding of the real world that leads to the tech formulating weird and dangerous responses at times. Sam Altman, who is the co-founder of OpenAI, advised people not to use the technology for important tasks.
ChatGPT for Everyday Use
ChatGPT is basically a chatbot that replies to user queries in a human-like way using the significant vastness of the internet for references. It helps us to get answers to different queries and an easy presentation of complex topics. Additionally, the technology personalizes such replies based on the inputs you yourself provide it with. Such hitherto unseen levels of personalization are a great force that experts think could peg the technology ahead of similar traditional search engine techniques.
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One really great thing about ChatGPT is its API feature, which lets developers and business owners use its AI model for better customer interaction and greater efficiency. ChatGPT comes with plenty of personal uses other than the business uses we mentioned earlier, like:
- You can leverage the technology to create various types of even creative content, like scripts for videos and templates, above and beyond simple chats, and answers to questions.
- Recent and future AI assistants like Siri, Cortana, and Google Assistant can use ChatGPT technology to push the functionality of such apps even further.
- ChatGPT also comes with features that give a visual form to your creative imagination.
- It can also write academic writing assignments like essays.
In all, ChatGPT is a great development in the AI world, and things are all set to get even better with the progress of related technologies. Ciao till the next chat!
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