DoT Collabs With WhatsApp For Awareness Campaign Against Online Scam, Spam

The Department of Telecom (DoT) and WhatsApp have teamed up to run a safety campaign against online scams and spam, according to an official statement.

Through this partnership, DoT and WhatsApp will work together to help people identify and report suspicious communications, aiming to improve digital safety and awareness.

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“As India advances on its path of digital transformation, ensuring safety and security of our citizens remains a top priority. Our partnership with Meta strengthens this commitment to protect our people from fraudulent communications and cyber threats,” Union Communications minister Jyotiraditya Scindia said in an official statement.

Joel Kaplan, Chief Global Affairs Officer, Meta, said, “The best way to stop people falling victim to scams and online fraud is to make sure they know what to look out for and what they can do to stay safe. That’s why Meta invests a great deal in technology and resources to try and stay ahead of scammers and give people the information they need.”=

Kaplan met with Scindia to discuss how well the ongoing collaboration between DoT and Meta (WhatsApp's parent company) is working. WhatsApp is collaborating with DoT’s Digital Intelligence Unit, using the information provided to take action against the misuse of telecom resources for cybercrime and financial fraud.

The initiative will include train-the-trainer workshops for DoT officials, Sanchar Mitras, Telecom Service Providers (TSPs), and field units. WhatsApp will also work with DoT to improve Sanchar Saathi, a citizen service initiative, through WhatsApp to reach more people.

Recently, DoT has taken several steps to prevent the misuse of telecom resources for cybercrime and fraud. It developed the Sanchar Saathi portal and app to help people report fraud calls/messages, track mobile connections, and block or trace lost or stolen phones.

The DoT’s Digital Intelligence Unit shares digital intelligence with 550 stakeholders, including banks and law enforcement, to combat telecom-related misuse. By leveraging WhatsApp’s vast reach, the government is strengthening efforts to keep India’s digital ecosystem secure for everyone.

Last year, Meta launched a major awareness campaign called 'Scams se Bacho' in partnership with the Ministry of Electronics and Information Technology (MeitY), Indian Cybercrime Coordination Centre (I4C), and Ministry of Information and Broadcasting (MIB). This campaign aimed to strengthen efforts to fight the increasing number of scams and cyber frauds in the country.

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