Garuda Aerospace partners with Salesforce to integrate AI CRM across enterprise operations

Drone manufacturing company Garuda Aerospace has partnered with US-based Salesforce to update its approach to managing customer data and internal operations as it expands its business.

Under the partnership, Garuda Aerospace will use Salesforce’s AI-powered CRM tools, including Agentforce Sales and Agentforce, to manage customer interactions across sales, service, and marketing teams. The aim is to create a single system for customer and operational data as the company grows in India and expands into Southeast Asia and Africa.

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Garuda is also moving into sectors like agriculture, defense and infrastructure. As it adds new business areas, Salesforce’s platform will help break down data silos, letting teams work from the same information. This will improve coordination across departments and provide real-time insights for better decision-making.

Mankiran Chowhan, Managing Director & Sales and Distribution, Salesforce India, said, “Driven by the rapid adoption of technology across sectors, the drone industry is experiencing significant growth. Our exciting collaboration with Garuda Aerospace will unify their marketing, sales, and service operations onto a single, intelligent platform. We are keen to support Garuda Aerospace in accelerating the adoption of its cutting-edge technology which is engineered to meet the rigorous demands of industrial applications.”

Agnishwar Jayaprakash, Founder and Director at Garuda Aerospace, said, “Technology has always been integral to Garuda Aerospace. Partnership with Salesforce strengthens our commitment to operational excellence and customer delight. With unified data intelligence and seamless collaboration,  we are poised to deliver faster more personalized experiences and accelerate our next phase of growth.”

“As we expand into new verticals and global markets, this digital transformation will empower our teams to make smarter decisions, build stronger customer relationships, and scale with agility ensuring, Garuda Aerospace continues to lead with innovation and purpose,” Jayaprakash added.

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The companies said the new system will impact over 90% of Garuda Aerospace’s current customers in India and will support workflows for government, enterprise, and consumer clients. It is designed to manage the full customer lifecycle, from first contact to ongoing service.

The partnership also includes Salesforce’s Agentforce 360, a set of AI tools that combines human and AI agents in one platform. This system helps employees automate routine tasks, access data more quickly and handle customer requests more consistently.

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