BLS International Introduces AI VoiceBot to Enhance Visa Services

BLS International has launched a new AI-powered VoiceBot for the Spain–Ireland visa mission. This service will provide 24/7 support to visa applicants.

After its successful launch at IVAC Canada last year, the company is now introducing the VoiceBot in Ireland for Spain visa services, with plans to expand it globally.

The AI VoiceBot works round the clock and gives instant answers to customer questions. It is designed to provide real-time, human-like conversations, making the experience smooth and simple for users.

The system helps reduce waiting time and removes the need for long phone queues. Applicants can get quick and accurate information at any time of the day.

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The VoiceBot can answer many types of visa-related questions. It covers basic FAQs as well as detailed guidance about documents, application steps, and consular services.

The VoiceBot will support more than 15 languages, including Spanish, Arabic, Portuguese, French, Chinese, and Russian. This makes it easier for people from different countries to use the service comfortably in their preferred language.

The service will help customers across Europe, the US, Canada, South America, the Middle East, Southeast Asia, China, the RCIS region, and India. The available languages will be adjusted based on regional needs and customer requirements.

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Shikhar Aggarwal, Joint Managing Director at BLS International, said, “This launch represents a pivotal milestone in our digital transformation strategy, demonstrating our commitment to embedding AI and advanced technologies across our operations. As we continue to scale intelligent solutions, this VoiceBot underscores our strategic focus on delivering seamless, customer-centric innovations that drive sustainable value and define the future of our customer engagement.”

Commenting on the VoiceBot launch, Nitin Mishra, Vice President – Global Contact Centres, BLS International, said, “Implementing the VoiceBot has been a testament to our cross-functional capabilities and technical readiness. From architecting the AI framework to ensuring seamless integration with our existing systems, our teams have built a scalable, secure solution that can handle high volumes while maintaining service quality. This deployment establishes a replicable model for rolling out AI-powered solutions across our business, accelerating our time-to-market for future innovations.

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