From Airlines to Healthcare: How Multi-Domain Expertise Shapes Scalable Tech Solutions by Anupam Ojha

In an era of rapid technological advancement, industries such as healthcare, finance, automotive, and airlines are constantly innovating to keep pace with the changing landscape. These industries face numerous challenges, from ensuring system resilience and data accuracy to optimizing customer experiences and maintaining operational efficiency. Technology-driven solutions, particularly in platform engineering and system observability, play a crucial role in addressing these complexities. Professionals who excel in scalable infrastructure development and cross-industry problem-solving are key to driving these changes forward.

Anupam Ojha is one such professional whose career exemplifies versatility and impact across multiple domains. With experience at globally renowned organizations like GE Healthcare, and domains like payment services, banking and automotive, he has proven his ability to lead critical projects and implement transformative solutions. "Transitioning between domains isn’t just about adapting; it’s about identifying commonalities and innovating across contexts," he says. From managing production support to scaling engineering teams and mentoring new talent, his leadership has been instrumental in ensuring the success of high-impact projects.

While working at GE Healthcare, he and his team designed scalable data pipelines that significantly improved hospital efficiency and reduced operational costs. "When you’re dealing with healthcare, every second matters. Refining processes not only saves money but, more importantly, improves patient care," he remarks. His work in automating targeted attacks and recovery simulations using Gremlin enhanced system resilience, and his optimization of alerts and root cause analyses boosted the productivity of monitoring systems.

At an airline service company, he contributed to developing data validation tools that automated database reconciliation, significantly reducing errors. Additionally, he enhanced kiosk server reliability during middleware outages, ensuring minimal downtime and an improved customer experience. "In the airline industry, reliability is non-negotiable. Even a minor improvement in uptime can have a cascading positive impact on operations and customer satisfaction," he explains.

In the automotive sector, his contributions at one of the largest global automobile manufacturer were equally significant. He eliminated observability specific code duplication and in the application stack and improved maintainability. His optimization of MQTT-based command delivery reduced failures by 30 per cent. "Efficiency is a moving target. The key is not just meeting current demands but anticipating future needs," he adds.

His work in the finance sector also speaks to his expertise in system optimization and reliability. By proactively implementing alert systems, he contributed to minimize downtime and improved service reliability. His optimization of credit card portfolio operations resulted in a significant boost in response rates, directly impacting business outcomes. He also improved Business Application Framework (BAF) exceptions to better reflect business specific errors to upstream systems. Reflecting on his time in finance, he notes, "Finance systems require a delicate balance between speed and accuracy. Achieving that balance is what drives long-term trust and growth."

Across these industries, he has taken on challenging projects that required innovative thinking and a hands-on approach. His work on the observability platform at one of the largest automobile company involved building infrastructure as a code for Grafana IAC components contributed in full CICD driven Grafana IAC IRM solutions. He did the initial Proof of concept on Dora Metrics with Apache devlake as IAC and guided Infrastructure teams to implement it in the desired version. He and his team devised strategies to mitigate MQTT broker node failures, ensuring uninterrupted vehicle communication. "Innovation doesn’t happen in isolation. It’s about working with teams, sharing knowledge, and finding solutions that scale," he emphasizes.

His journey has not been without obstacles, but it is his ability to overcome them that sets him apart. In healthcare, he tackled the challenge of scaling data pipelines for HL7 ingestion, ensuring seamless data integration despite varied schema and high ingestion volumes. Similarly, his work on pod-based load balancing for MQTT brokers addressed critical performance issues in the automotive sector, a challenge that had previously remained unresolved. "Some problems don’t have a clear path forward. That’s where creativity and persistence come into play," he says.

Anupam’s dedication to continuous improvement and cross-industry innovation has made him a trusted leader and visionary technologist. His ability to adapt to different domains, understand their unique requirements, and deliver high-value solutions has consistently set him apart.