L&T Technology Services and SymphonyAI Partners to Provide AI-Based Business Transformation

Leading global digital engineering and R&D company L&T Technology Services and SymphonyAI, a leader in predictive and generative AI SaaS products for the business, announced they are collaborating to offer transforming AI operations to businesses globally.

SymphonyAI Apex Service Management, a predictive and generative AI-based IT service management/enterprise service management (ITSM/ESM) platform, and the Apex Enterprise Copilot help to deliver the solutions to turbocharge productivity, simplify work, and provide wonderful experiences for end users, analysts, and executives.

Already, the alliance uses AI-based Apex Service Management for a joint customer whose software-centric, cloud-native solutions offer premium media experiences across linear, on-demand, and OTT services. Combining its long-standing connection with L&T Technology Services (LTTS) with Apex IT Service Management's simplicity of adoption, low TCO, and API-based interface with other applications benefits the joint customer.

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Driven by SymphonyAI's award-winning Eureka predictive and generative AI platform, Apex Information Technology Service Management provides a responsive, efficient, and lightweight architecture to roll out new services and resolve service requests up to 50% faster using generative AI. With the flexibility to rapidly design and ingest current customer operations, data, and SLAs, the customer will lower running costs, boost analyst productivity across hundreds of analysts, and deliver rapid ROI replacing its legacy ITSM system.

Alind Saxena, Executive Director & President – Mobility & Tech, at L&T Technology Services, Said: “L&T Technology Services’ proven track record of deep domain consulting expertise and multi-vertical market leadership has established us as a trusted partner in digital transformation for the world’s top Fortune 500 companies. The synergy with SymphonyAI’s CoPilots and innovative service management platform delivers joint customers rapid, predictive ROI through a transformative enterprise platform,”

Kumar Abhimanyu, senior VP and global head of strategic partnerships at SymphonyAI, said: “The combined value of SymphonyAI and L&T Technology Services provides customers in multiple industries the powerful benefits of digital transformation with leading predictive and generative AI,”

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About SymphonyAI

SymphonyAI is a leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth verticals, including retail, consumer packaged goods, finance, manufacturing, media, and IT/enterprise service management. SymphonyAI verticals have many leading enterprises as clients. Since its founding in 2017, SymphonyAI has grown rapidly to 3,000 talented leaders, data scientists, and other professionals.

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