AI-driven customer support solutions provider ‘LiaPlus’ AI has raised INR 2 Crore in Seed Round led by Inflection Point Ventures. Other co-investors in the round are Chandigarh Angel Network (CAN) and Growth91.
The funds will be used for driving advancements in product and technology, expanding the team, and enhancing sales & marketing strategies.
Lia is an AI Call Assistant for Sales and Customer Support that can execute tasks just like humans. The AI Employees platform provides support in 18 languages, manages millions of calls per hour, and offers 24/7 operation with capabilities for emotional understanding.
With a global presence, LiaPlus AI serves as a marketplace where businesses can seamlessly hire AI-driven sales and customer support employees with just three clicks. LiaPlus AI is pioneering a future where businesses can delegate both short- and long-term tasks to AI employees (robots). Lia is just one of the 100 AI Employees that the team is creating to revolutionize the use of AI in the workforce across the globe.
The conversational AI market is booming, with expectations to reach $14 billion by 2025. LiaPlus AI, under the leadership of Smridhi and Shailesh, is helping businesses enhance efficiency and customer experience. This funding milestone is a testament to the growing demand for advanced AI solutions in the global market. We’re excited to see where LiaPlus AI goes next, and we’re proud to have been a part of their journey, Growth91 added in press release.
LiaPlus AI trains its models with high-quality data, prompts, and engineering to enhance model accuracy and relevance. With a 95% task completion rate, significantly outperforming competitors’ 12-20% benchmarks, it demonstrates exceptional efficiency. The platform ensures real-time interactions with less than 400 milliseconds of conversational latency and integrates seamlessly with existing B2B systems, facilitating quick adoption. Additionally, LiaPlus AI provides top-tier pricing while maintaining high quality, offering a cost-effective solution.
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Vikram Ramasubramanian, Partner, Inflection Point Ventures said: “Many businesses struggle with managing high volumes of customer inquiries, especially across multiple languages and time zones, leading to customer dissatisfaction and lost revenue. LiaPlus addresses these challenges by providing AI-driven customer support in multiple languages across different time zones thus helping businesses grow. IPV is confident in LiaPlus’s growth potential and remains committed to supporting the company as it continues to expand”.
The conversational AI market is booming, with expectations to reach $14 billion by 2025. LiaPlus AI, under the leadership of Smridhi and Shailesh, is helping businesses enhance efficiency and customer experience. This funding milestone is a testament to the growing demand for advanced AI solutions in the global market.
As of August 2024, LiaPlus AI has established a substantial footprint and formed strategic alliances across India, Africa, the Middle East, and Australia, targeting the BFSI and e-commerce industries. The platform is customized to address regional requirements, providing support in local languages to deliver effective and personalized customer service across these diverse markets. This localized strategy enables it to effectively meet distinct market needs and drive success across various regions.
Shailesh Jaiswal, Co-Founder & CEO, LiaPlus AI, said: “LiaPlus AI is not merely a product; it signifies the evolution of customer support solutions. Supported by IPV, CAN, and Growth91, we are uniquely positioned to revolutionize the industry. With our innovative approach, we are set to transform how businesses engage with their customers. Our focus on cutting-edge technology and efficiency will redefine industry standards and set new benchmarks in AI-driven customer service.
Smridhi Seth, Co-Founder & COO, LiaPlus AI, said: “LiaPlus AI isn’t just automating calls; we’re transforming the way businesses connect with their customers, making every interaction smarter, faster, and more meaningful.”
About LiaPlus AI
Founded in 2023 by Shailesh Jaiswal and Smridhi Seth, LiaPlus AI is an advanced customer support platform utilizing sophisticated AI technology. It delivers multilingual support in 18 languages, handles millions of calls per hour, and understands customer emotions, all while operating continuously around the clock. With a presence in India, the Middle East, Africa, and Australia, LiaPlus AI offers a marketplace for businesses to hire AI-driven customer support employees quickly and efficiently, paving the way for AI-driven task management.
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