India Quotient has led a funding round that has raised $6.5 million for Convin, a conversation intelligence platform that is powered by AI.
The funds will be allocated to the expansion of the main team and distribution channels of the Bengaluru-based organization.
New investor JSW Ventures and existing investors Kalaari Capital, Titan Capital Winners Fund, Sparrow Capital, and 9Unicorns also participated in the funding round.
The platform, which is powered by artificial intelligence (AI), offers businesses the ability to enhance the customer experience, increase conversion rates, and achieve other benefits in a variety of industries, such as banking, insurance, finance, e-commerce, tech, retail, hospitality and travel, real estate, health tech, BPOs, banks, and airlines.
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Convin provides services to over 80 clients, including Titan, Reliance Nippon, Puravankara, Thyrocare, and Lazypay. In 2024-25, the startup anticipates a 200% increase in new customers and a tripling of its revenue.
Ashish Santhalia, founder, Convin, said: “We have been able to achieve a certain level of predictability across various departments—sales, growth, account management, and product development. We want to further enhance this predictability and achieve greater consistency across all these departments,”
About Convin
Founded in 2021 by Ashish Santhalia, Bharat Patidar, Atul Shree, and Durgesh Choudary, Convin is a Contact Center software that leverages AI to improve customer interactions. By utilizing conversation intelligence, companies with high-volume calls can automate 100% call QA, uncover business-driving behaviors & actions, and auto-create personalized coaching instances.
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