SaaS Startup SuperOps Raises $25 Mn Funding In Series C Round

SuperOps, an AI-powered managed service provider (MSP) startup, has raised $25 million in a Series C funding round led by March Capital.

The round also saw participation from Lee Fixel’s Addition and Z47 (formerly Matrix Partners India).

The firm plans to use the funds to improve AI research, grow its services for mid-sized and large MSPs and expand globally.

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Arvind Parthiban, Co-Founder and CEO of SuperOps, said, “We are looking to invest the funds in three key areas. Cracking the mid-market and selling to high-value customers is now a priority, which also includes global expansion by entering into markets like the UK and Australia. That’s our primary focus."

“The second focus is AI. We have a team in New Zealand specifically building AI models. We recently launched a super bot companion called Monica, and we are adding more functionalities to it. Investing in AI is going to change how MSPs operate in the future,” he added.

Tarun Davda, Managing Director at Z47, said, “We are delighted to be part of SuperOps’ impressive growth. The platform has improved the businesses of MSPs worldwide. I am impressed by the team’s customer-centric approach to innovation, and their AI advancements. I am confident that SuperOps will continue to outpace the competition and create significant value for IT service providers."

“The SuperOps team has proven their capability to disrupt the MSP technology market. With rapid product advancements and significant growth in global markets, SuperOps has become a major player. We are excited to support the expansion of their AI platform and scaling of their offerings to larger MSPs and internal IT teams,” said Ravi Rajamony, Vice President at March Capital.

In the past year, SuperOps has tripled its customer base, now serving about 1,300 customers across 104 countries. Nearly 70% of its business comes from North America, with the UK, Australia and Europe following.

In 2023, SuperOps raised $12.4 million in a Series B funding round led by Addition and March Capital, with participation from Matrix Partners India.

About SuperOps 

Founded in 2020 by Arvind Parthiban and Jayakumar Karumbasalam, the Chennai and Dallas-based SuperOps offers tools for professional service automation (PSA) and remote monitoring and management (RMM). Its platform combines helpdesk, IT documentation, monitoring and project management into one system.

The company mainly serves small and medium-sized businesses (SMBs) but started focusing on larger customers last year, opening an office in Dallas as part of its growth plan.

SuperOps also introduced Monica, an AI guide that analyzes MSP data to provide personalized insights, automate tasks and speed up decision-making. The company says Monica has helped MSPs and IT teams boost efficiency by up to 30%.

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