Giga secures $61M in Series A round led by Redpoint Ventures

AI startup Giga raised $61 million in a Series A funding round on Wednesday, led by Redpoint Ventures, with participation from Y Combinator and Nexus Venture Partners.

The company said the new funds will be used to expand its technical team, speed up its market strategy, and scale deployments for large enterprises.

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“Organisations globally spend billions on call centres every year and yet the customer experience is still broken,” said Varun Vummadi, Co-founder and CEO. “We built Giga to change that. For the first time ever, machines are capable of understanding the nuances of customer voices and holding conversations with them, fundamentally changing the way the world interacts with devices.”

"What excites me most about Giga is that it's not just building a best-in-class support bot—it’s that the team is building a foundational AI infrastructure layer for customer voice,” said Satish Dharmaraj, Managing Director at Redpoint Ventures. “This is one of our largest early stage investments to date because we believe deeply in both the strength of the product to reshape the world of customer support and the pace of execution from the Giga team.”

About Giga 

Founded in 2023 by Varun Vummadi and Esha Manideep, Giga first started by helping enterprises securely deploy large language models (LLMs) on their own servers. It later shifted its focus to building AI-powered customer support agents that can understand emotions and solve queries on their own, without human help.

The platform also includes tools for analytics, compliance, and quality control.

Giga says its system can absorb a company’s knowledge base and quickly create AI agents that operate across different languages and policies. The platform now manages millions of customer interactions each month for large enterprises in sectors like e-commerce, finance, healthcare, and telecom.

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