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Gallabox, a conversational commerce platform has raised $3.5 million in seed funding round led by FUSE, with additional participation from existing investors Prime Venture Partners and Neon Fund.
This funding brings the company’s total raised capital to $5 million. The company plans to use the new funds to improve its products and expand globally.
Gallabox also plans to expand beyond WhatsApp automation to include other messaging platforms, according to the release.
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Karthik Jagannathan, CEO and co-founder of Gallabox, said, "My co-founders and I have spent a decade working in a local services marketplace. We saw that businesses were just getting digitised, figuring out how to build their leads pipeline, along with other processes. The closest analogy I can think of is an iceberg: while they were generating leads, most of the work was happening after receiving the leads. This is where conversations would happen, and over time, some leads would get curated while others didn’t get the attention they deserved. It was largely a manual process. Some small businesses had CRMs or some ways of maneuvering through this chaos — but many didn’t."
“We understood that the conversation before the conversion mattered most, and we realized we could help them by automating this. This is a golden era where AI meets messaging. Small, medium sized businesses (SMBs) are the missing middle in any pyramid in any country. Our goal is to democratise these solutions and make it available to the vast majority of them,”he added.
“The world is standardising on WhatsApp as the modern communication and engagement platform. Gallabox enables companies to meet their customers exactly where they are—with a holistic marketing, sales, and commerce suite on top of WhatsApp. Thrilled to partner with Karthik, Yogesh, Yathindhar, and the entire Gallabox team as they shape the future of business-to-customer communication,” said Kellan Carter, Founding Partner at FUSE.
Sanjay Swamy, Managing Partner, Prime Venture Partners, “Karthik, Yogesh, and Yathin have proven to be an exceptional team throughout the two years we have worked together. Their relentless focus on execution and great product made it an easy decision for us to double down on our commitment."
Traditional customer communication methods like email, SMS and phone calls are becoming less effective, causing businesses to lose out on potential revenue. The startup aims to change the way businesses use whatsApp for marketing and sales, provides a simpler way to engage with customers. By the end of FY25, the company plans to onboard 25,000–30,000 businesses to automate and manage their customer conversations.
Gallabox has offices in California, Dubai, and India. It gained its first 100 customers outside the founding network within just 100 days of starting. Since then, the platform has helped over 10,000 businesses in 45 countries, focusing on service industries like education, healthcare, real estate and travel.
About Gallabox
Founded in 2021 by Karthik Jagannathan, Yogesh Narayanan and Yathin Panchanathan, Gallabox offers a complete platform for WhatsApp automation. Its no-code system lets businesses create AI chatbots for lead qualification, run marketing campaigns and manage team collaboration with shared inboxes. From sending broadcast messages and booking appointments to offering personalized service recommendations, Gallabox helps businesses automate every part of their customer interactions.
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